Hello everyone, I bought a new product from a commercial seller on 19/03/2024. The product broke at the beginning of October 2025, I contacted the seller immediately and asked about the warranty. As far as I know, a 24-month warranty applies in this case. The seller pointed out that he had shortened the warranty to 12 months in the listing (in my opinion, shortening it is not possible). Who is right here? It’s only about 55 euros, so I don’t want to go to a lawyer. Is there...

Hello @flowtecs , it's true that there is a 24-month warranty on new goods, but: In the first 12 months, the seller has to assume that the defect already existed upon delivery. After 12 months, however, the burden of proof is reversed.You basically have to prove that the defect already existed upon delivery.Can you do that? Why not contact the manufacturer if the seller doesn't want to help you. Actually, the warranty can only be shortened for used items.So tha...

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Commercial seller refuses warranty | Members help members | eBay Germany