Commercial seller: Hermes parcel cannot be found | Members help members

hoeren2024 · 2025-09-12T08:50:21.093000Z

Hello everyone, As a commercial seller, we have a question. Today we received a completely negative review because Hermes took a week to deliver and left the package with the neighbor without a name. According to the buyer, the package cannot be found. The buyer himself never contacted us at any point. What is the proper procedure in this case? We would like to help the buyer find their package if possible, but also get rid of the bad review, because it’s not our fault if the Hermes employee doesn’t do their job properly or a neighbor of the buyer simply keeps a package. Thank you and kind regards

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Commercial seller: Hermes parcel cannot be found | Members help members | eBay Germany