Reasons for cancellation | Members help members

myeatnordic · 2025-12-04T08:16:29.193000Z

Hi hi, @steffi@ebay we discussed the topic of the reasons for requesting a purchase cancellation some time ago. This topic was archived, so we’re opening it up again.Since you forwarded the other topic (text field for price suggestions) to legal, it would be good if you could forward this one there as well. Reasons for canceling a purchase.Has anything happened on that front yet? It’s become frustrating when buyers actively make price offers and then, after going back and forth, the item is purchased and afterwards they ask for a cancellation with the following reason:"Bought by mistake." Where in business is there such a thing as buying by mistake, and above all, why does this option exist when buyers actively send price offers and accept counteroffers? This is not a withdrawal or anything like that. The purchase agreement is still valid. In principle, all predefined reasons for cancellation should be removed and buyers should have to write something themselves. Above all, there should be an option for the purchase cancellation to also be rejected, and for sellers to have a way to add a reason. Whether every seller uses that or how they use it is another matter. No one knows how buyers will react either, because we think there are different types of buyers in every industry. Unfortunately, the whole thing is an intervention in the purchase contract that it actually isn’t, because legally it has no effect on the purchase contract, but it is presented to the buyer as if it does. It would be great if you could pass this on as well. Bye, and see you.MyEatNordic

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Reasons for cancellation | Members help members | eBay Germany