Large letter stamped via eBay. Shipment has been delivered, status: delayed and open | Members help members

rob_privat · 2026-05-26T10:31:31.650000Z

Hello everyone, I've recently sent several items on Ebay as large letters, and all of them were delivered as expected.However, for one item, the shipping status was not updated. The buyer confirmed to me that it was delivered. Is this now something where the DHL employee was "too lazy" to scan it? Now the payment is stuck in the status "Withheld - not yet delivered", even though the buyer confirmed receiving it, the seller has been informed of receipt, and Ebay can also see the successful sale/transaction. The shipping status won't change anymore; the item is already with the customer.What can I do now to get things moving again? Best regardsRB

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Large letter stamped via eBay. Shipment has been delivered, status: delayed and open | Members help members | eBay Germany