Locked
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Credit is absolutely not being unlocked
Summary: bazukajoe is having trouble with updating the shipping status on a sales platform and has been waiting two weeks for the funds to be released. A support agent advised following up again in the morning with the item number. In response to perfect-sally’s question, bazukajoe provided the item number. verena@ebay promised to request the update from the specialist team, which was later confirmed by anna_s@ebay, and the payout was released. Another participant in the discussion explained that new sellers sometimes have to wait a longer time until their proceeds are released.
I sold an item that was received by the buyer on 27/08.
The buyer confirmed it to me, and I can also see it on the Hermes website
using the tracking ID.
Unfortunately, the status on eBay is not being updated and according to it
it is still on the way, so I have now been waiting two weeks for the
release of the funds. I had a phone call with a
employee, who promised that the money would be released within the next
three working days. That was on Monday!
The buyer supposedly left feedback, but I can't see it.
I don't really want to offer any more items for sale,
if it's such a hassle every time.
How am I supposed to proceed now, please?
anna_s@ebay
·3 weeks agoHello @bazukajoe ,
Thank you very much for your patience.
We have just received a message from the specialist department. Your shipment number has been updated and the amount is ready for payout for you.
Have a great day.
Best regards
Anna
bazukajoe
OP3 weeks agoyeah, I saw on Monday that the balance had been updated!
dmary56
·1 month ago · EditedGood morning @bazukajoe
Aside from the fact that the shipment status may not have been updated due to a technical error:
You haven’t sold anything for a very long time and are being treated as a new seller. For these, Ebay reserves the right to hold back the sales proceeds at first, sometimes for up to 4 weeks, which changes once you’ve proven yourself as a reliable seller. It doesn’t matter whether the buyer has already left feedback.
You can view all existing feedback if you switch from "relevant feedback" to "latest feedback".
But even if I do that, no current feedback from you as a seller is visible...
Also, the question: have you already re-verified your bank account?
verena@ebay
·1 month agoHello @bazukajoe ,
thanks for your post!
I have just asked the specialist department for the manual update of the shipment status. Since the specialist department is not staffed on the weekend, I have to ask you to be patient until Monday.
Thanks for the tag, @perfect-sally ! 😽
Best regards
Verena
bazukajoe
OP1 month agoThank you very much, have a nice weekend!
verena@ebay
·1 month agoThanks, I wish you a nice weekend too! ❤
Best wishes
Verena
perfect-sally
Mentor1 month agoCheck back here again tomorrow morning with the item number, then an eBay employee can take a look at it.
bazukajoe
OP1 month agoThanks for the feedback.
perfect-sally
Mentor1 month agoYou should mention the item number so the eBay staff doesn't have to search for long.
Hi @verena@ebay could you please take a look? Thanks
bazukajoe
OP1 month agoGood morning!
Sorry, it was about the morning.
The item number is: 178045439193
I can also provide the
shipment ID.
Thanks