Voucher used, received an item with a defect ... | Members help members

zufriedenheit_first · 2025-12-04T16:39:35.543000Z

eBay offered me a voucher, and I took action to meet the conditions. I then used the voucher for a purchase. The item had an obvious defect. I tried to clarify the whole thing with the seller in a lengthy process. However, he was not willing to do that and only offered me a return. I then initiated this through the portal, with some problems because the web form did not work. In the end, it did work, and now I see that the return is apparently being accepted; however, it says in the summary and in the confirmation that the voucher is to be deducted from me. Of course, I do not agree with that. What should be done here?

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Voucher used, received an item with a defect ... | Members help members | eBay Germany