Voucher cannot be redeemed even though the conditions are met | Members help members

fireangel207 · 2026-04-10T08:14:05.630000Z

Good morningI found a 15% voucher in my customer account that I wanted to redeem for the purchase of a washing machine. Unfortunately, I only get the message: The voucher cannot be redeemed for this purchase.I contacted customer service and even the representative couldn’t find the error. I had sent in screenshots.Today I received the same response by email - the voucher cannot be redeemed for this item.The item meets the conditions of the voucher. The voucher can also be redeemed with NO OTHER PROVIDER WITH A COMPARABLE ITEM.In the voucher terms there are NO RESTRICTIONS FOR WASHING MACHINES. So it is NOT due to the item.The voucher expires today and I would save 50€.Obviously they DO NOT want to help me at customer service. What can I do?

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