Voucher "MOTORS26" expired early (11:20 PM instead of 11:59 PM) – system error? | Members help members

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Voucher "MOTORS26" expired early (11:20 PM instead of 11:59 PM) – system error?

Summary: kedi500 reports a problem with the voucher "MOTORS26," which expired prematurely and was already invalid at 11:20 p.m., even though it was supposed to be valid until 11:59 p.m. The attempt to use the voucher to buy more expensive items failed, resulting in a significant loss of discount. Customer service only offered a €30 voucher, which was felt to be insufficient. kedi500 is looking for others’ experiences with the problem and a possible way to escalate it at eBay.

Hello everyone,

The voucher "MOTORS26" was supposed to be valid until 23/09/2026 at 11:59 p.m. according to the terms and conditions (see promo page).

At around 11:20 p.m., the 10% discount was still being shown normally on the item pages. When I wanted to complete the purchase a few minutes later, the voucher suddenly became invalid and the note on the item pages had disappeared — so more than 35 minutes too early.

That is extremely frustrating for me: I wanted to buy two more expensive items, and in total I missed out on a discount of €80 (about ~€35 on one and about ~€45 on the other).

My attempt to reach support last night failed because of the chatbot and the service hours. I called today, but after some negotiation they could/would only offer me a 30-euro voucher as a goodwill gesture. When I asked about a 10% replacement voucher (for two items), that wasn’t addressed. However, with a difference of €50, that is not an acceptable solution for me for an error that was on the system side.

Did any of you have similar experiences with the code last night? And is there a way to escalate the case to a higher specialist department at eBay?

Thanks a lot for your feedback!

Best, Stefan