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Voucher will not be replaced 🤯
Summary: sturmfreiebude2014 reports a problem with a €50 voucher that was not reissued after a wrongly delivered item was returned, even though support had previously said otherwise. perfect-sally points out that vouchers on eBay usually cannot be reactivated, but expresses understanding of the situation. samantha@ebay, an eBay employee, explains that the voucher expired on 25/07/2026 and therefore will not be replaced. samantha@ebay offers alternative vouchers, which however cannot be redeemed universally, leading to further questions from sturmfreiebude2014.
Hello.
I got the 50€ voucher from selling an item and bought something with it, but unfortunately the seller sent me the wrong item 🙁. Before sending the item back, I called support twice to make sure I would be credited again when returning the goods.
Support said, don't worry 😆…
Called today, and I won't get a replacement, because it was a one-time voucher …
That it was a RETURN because of a wrongly delivered item didn't interest anyone 🤔…
Why are they being so difficult? From forums I know that they have the option to reactivate it or send me another voucher?!
samantha@ebay
Mentor2 weeks agoHello @sturmfreiebude2014
They are all still valid until tomorrow, but not redeemable for every item.
Best regards
Samantha
sturmfreiebude2014
OP2 weeks agoThanks for …
samantha@ebay
Mentor2 weeks agoHello @sturmfreiebude2014
No, you won’t get your voucher back. That’s because it expired on 25/07/2026. If the voucher were still valid, you would have been able to use it again automatically within 72 hours after the refund.
Best regards
Samantha
sturmfreiebude2014
OP2 weeks ago@samantha@ebay ok . I just tried it , unfortunately none of the voucher codes from the list are accepted for this item 🙃… which code is supposed to be valid until 31/07 ?
samantha@ebay
Mentor2 weeks agoHello @sturmfreiebude2014
You have a voucher that is valid until tomorrow, 31.07.2026. Here you have various options, and each voucher can be used 30 times.
PERFECTEBAY vouchers
Please try whether you can use these.
Thanks for your tag @perfect-sally
Best regards
Samantha
sturmfreiebude2014
OP2 weeks ago@samantha@ebay thanks for the help but I can’t seem to get my €50 code anymore, or it isn’t included or am I missing it? Regards
perfect-sally
Mentor2 weeks agoIn general, vouchers are not replaced, whatever you call it, and it can’t be reactivated on eBay either.
Maybe an eBay employee can help you further, she’ll get back to you here.
@samantha@ebay could you please have a look? Thanks
sturmfreiebude2014
OP2 weeks agoHi. So according to Dr. Google and other forums, Ebay can do something if it wasn't the buyer's fault. Here, a wrong item was sent that I didn't even order … goodwill should prevail there …🤷♂️
perfect-sally
Mentor2 weeks agoIn my view, eBay is far too lenient, but in this case it would actually be appropriate.
Let's wait and see whether the staff member can do something.
sturmfreiebude2014
OP2 weeks ago@perfect-sally … Tcha unfortunately not … Ebay unfortunately became a dead end for me at that point too … all the best 🍀