Dear Community, last year in November I bought an item from a large electronics retailer via eBay, which I returned at the end of April because of a defect. After that, a refund was shown to me in emails and PDF documents. After the money had not been credited to my account, I contacted the seller. After some back and forth, I was told that "the refund [...] was already initiated via eBay on 29/04/2026". I should contact eBay. As I understand it, that’s not even possible, since th...

Good morning @sirparcival a seller can actually only issue a refund via ebay within 90 days.You had a warranty claim with a return and full reimbursement that is now missing.Please contact the seller about that, ebay can't do anything there, and you certainly couldn't have initiated the return through ebay either, but handled it directly with the merchant.

Seller claims he initiated a refund on eBay | Members help members

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Seller claims he initiated a refund on eBay | Members help members | eBay Germany