Seller has not received the return | Members help members

atlandies · 2025-12-25T11:28:15.446000Z

I bought a 2 TB hard drive in May 2025. It has now finally given up the ghost. And is defective. I got in touch with the seller and he gave me an address to send the defective hard drive to for an exchange. I packed everything well and sent it off with proof. According to DHL, the delivery was successful. But the seller says he received nothing. In his description it says that it has a 5-year warranty. I also sent the seller DHL’s delivery confirmation, took a screenshot of how much I paid, and that the goods were properly delivered to him. He continues to claim that he did not receive the goods. What do I do now?

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Seller has not received the return | Members help members | eBay Germany