Dealers: How do you get competent eBay support? | Members help members

guthabengalerie · 2025-12-11T11:35:25.804000Z

Dear fellow sellers, through this post I hope to get new information and insights on how to reach competent and helpful eBay support. At the moment our payouts are being withheld because of required seller invoices (which have been submitted multiple times), and we cannot carry out our business activities. There have also been some issues since our account was opened that we have certainly already reported to eBay 10 times. Nevertheless, no clarification and no answers for over half a year. Now to the main problem and what we have learned so far: 1. German employees are never reachable - You end up speaking with so-called "specialist departments" from Turkey, Egypt, and other third countries. They pass problems on internally and promise many things that are ultimately not kept. 2. In particular, you wait in vain for promised feedback and reviews - even from German colleagues. Problems are swept under the rug and they stop responding.3. Support/ticket numbers are not visible to all eBay employees, and the employees can't do anything with them. All in all, we can't reach anyone who helps us. Even the postal contact with eBay went nowhere and they did not respond. We are slowly at our wit's end and can't take it anymore, as our eBay shop experiences new problems every week and right now we literally can't do anything at all because the entire account is restricted. On no platform have I been able to experience such miserable and incompetent customer service as on eBay. Many thanks in advance for your replies.

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Dealers: How do you get competent eBay support? | Members help members | eBay Germany