Hermes packages disappeared | Members help members

schwarzwaldfragrances · 2026-03-20T08:29:27.453000Z

I have a serious problem. I've been reselling products for a year now. I've almost always shipped with Hermes and actually never had any problems. Now I'm getting a bunch of complaints within two days: for 4 customers the package still hasn't arrived after 14 days or hasn't arrived at all, and for 3 customers the perfume was taken out of the packaging and the package was sent on (the packages were resealed with tape). For the missing packages, I started an investigation, and I got an automated email saying, “we are sorry that we cannot find your shipment. We are aware of how disappointing this is for you” - How am I supposed to respond to that, it's a systematic problem

Discussions

Hermes packages disappeared | Members help members | eBay Germany