Hello, I have a problem with an order.I ordered a Dyson Airwrap on 24/11.On 27/11 the package arrived from Dyson, but it was a different Airwrap variant and a hairbrush that I didn't order, and the invoice in the package was addressed to someone else.On 28/11 I opened a case with eBay because I received the wrong item and then sent it back through the eBay system using the return code.According to the tracking number, delivery was attempted on 01/12/25, but the package could not be delivere...

Hello @ferkar1990 I would send you a DHL label that is designed for up to 31.5 kg. The dimensions there are 120 x 60 x 60. For us, it is enough if you send everything together. As soon as the item is with the seller, they then have 2 business days for the refund. Best regards Samantha

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Hermes return not arrived at the seller | Members help members | eBay Germany