Help clarifying the refund | Members help members

io_791734 · 2026-02-11T12:43:16.972000Z

Dear Sir or Madam,I sold a book, and the buyer has already made the payment. Unfortunately, I was forced to cancel the sale because I could no longer find the book.The payment has arrived neither in my eBay balance account nor in my bank account. Assuming that the amount would still be credited to my eBay account, I refunded the buyer the 10 euros from my own IBAN account.However, to this day no funds have been credited to me. When I contacted customer service, I was told that the money is in my eBay balance account. However, no corresponding amount is visible there.Does that mean that I paid the 10 euros out of my own pocket? Please help me understand how this process works and where the money is currently located.Thank you in advance for your support.Kind regardsIona

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