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Help with returns
Summary: karrev81 bought a suspension kit for their car that didn’t fit and is trying to return it. The seller claimed to have provided a shipping label, but that wasn’t true. Instead, only the return address was given, and the necessary QR code for the shipping slip is missing. karrev81 asks whether eBay customer service can help with this problem. bootyooty asks for more details and whether it’s a cancellation or a complaint, since return shipping costs often have to be covered by the buyer. karrev81 clarifies that it’s a return because it didn’t fit and, according to the listing, the seller was supposed to cover the shipping costs.
Hello. I bought a suspension kit for my car, but it didn’t fit. I initiated a return. In his reply to the return, the seller stated that he had sent a shipping label, but that is not true. The seller’s reply only includes the return address; however, I need a QR code so I can print the shipping label (the sticker for the package).
I asked the seller to send me the shipping label, but he is not responding. Can I ask eBay customer service to help me with this problem?
Thank you in advance for your help.
Order number: 07-15155-34045
Return number: 5329593926
bootyooty
Mentor1 week agoGood morning @karrev81 what exactly did you initiate? A cancellation or a complaint? In the first case, it can בהחלט happen that you as the buyer have to pay the return shipping costs, but that is definitely also stated in the listing.
Or the seller covers the return shipping costs, just share the item number and we’ll take a look.
karrev81
OP1 week ago · EditedThis is cancellation and return goods, because they don’t fit to my car.
In Anzeigen marked, that seller is pay for shipping costs