Help with returns and refunds | Members help members

fat-1426007 · 2026-07-09T15:14:41.485521Z

Hello everyone,I hope someone can help me, because I’m pretty desperate right now.I bought a Sony Cyber-shot DSC-HX5 on eBay and requested a return. The seller then opened an eBay case. Later, the case said that processing was suspended until July 13 because eBay wanted to obtain additional documents.Unfortunately, I misunderstood that and accidentally closed the case myself on July 9, because I thought it wouldn’t have any effect or was only because of the suspension.I’ve already sent the camera back with Hermes, and according to the tracking it was delivered to the seller. The seller is also marked as away until July 10 and isn’t replying to my messages.Now I’m really worried because the case says that I closed the case myself. Does that mean I won’t get a refund now? Or is there a way to have the case reopened?Has anyone ever experienced something similar or knows what I should do next?Thanks in advance for your help!

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