Help after purchase

Question

I bought a Fritzbox with a defective modem from a seller. I was aware of that, but I still have normal warranty coverage for the other functions. I only used the Fritzbox as a Wi‑Fi router - so that wasn’t a problem. Now the device has completely failed after a few months. The seller hasn’t responded for weeks. Does eBay offer no support at this stage apart from the messaging function? I can’t open a "case", leave feedback - nothing anymore, right?

bootyooty · Accepted Answer

@hqef874  wrote:I bought a Fritzbox with a defective modem from a dealer. I was aware of that, but I still have the usual warranty on the other functions. I only used the Fritzbox as a Wi‑Fi router - so that wasn’t a problem. Now the device has completely failed after a few months. The seller hasn’t responded for weeks. Aside from the messaging function, there’s no more support from Ebay at this stage? I can’t open a "case", can’t leave a review - nothing anymore, right? Hi @...