Must return shipping costs be refunded in the case of a voluntary return? | Members help members

verpackungen-weber · 2026-01-16T07:55:56.076000Z

Hello everyone,I ordered something and even before receiving the goods I realized that I had misread it. So I couldn’t use the item and sent it back at my own expense.Can I demand a full refund from the seller? Before I returned it, he pointed out that he would deduct part of the outbound shipping costs from the refund.The item was offered with free shipping, and he also doesn’t mention anything about this in his cancellation policy.Best regardsMarc

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Must return shipping costs be refunded in the case of a voluntary return? | Members help members | eBay Germany