I'm not getting the full amount back | Members help members

michl19842 · 2026-01-18T10:38:38.621000Z

Hello, I bought a charger and about a month later received this notification from Ebay: "We take product safety very seriously. We are contacting you because an item you bought may have been recalled or poses a safety risk. If the item is affected by a recall, we recommend that you stop using it immediately. If you have any questions about the item or items, please contact the seller or the manufacturer. Offer details are listed below. " I then contacted the seller and received this message: Sorry that you are not satisfied with the item for your device .Now it is up to us to score points with our service.1. A partial refund of 10% (and keep the item )2. Refund after receiving the item I decided to go for the refund, then initiated that for the item, sent it back and in the end only got back part of the amount because the seller deducted the return shipping costs from it. But in my opinion that is not legal, since the item apparently was not okay. Now I can no longer find the option to involve Ebay under the details of the item.How should I proceed now? Thanks in advance

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