Your listing has been removed: Product Safety Policy | Members help members

digiteil · 2025-09-05T18:45:28.455000Z

Hello everyone,I hope someone here can help me or share their experience.eBay removed my listings for the Thermomix TM6, claiming that the device does not comply with product safety guidelines. The reason given is a safety notice stating that the measuring cup in the lid could pose a risk at temperatures above 95 °C.I would like to clarify the following:This issue was already fixed directly by Vorwerk in 2022.Vorwerk rolled out a software update that tells the user during the initial setup and for relevant recipes to use the steaming basket instead of the measuring cup. Without this confirmation, the Thermomix cannot be fully used at all.The device therefore meets the legal safety requirements. Nevertheless, I have now received several customer inquiries and cancellations because eBay sent out warning notices too hastily.My complaint against the removal of the listings has now been rejected by eBay – with the note that I may be right, but that I would have to clarify the matter through a court. The absurd thing is: other commercial sellers are still able to offer the Thermomix TM6 on eBay without any problems, while my listings were removed.My questions to the community:Has anyone else here had similar problems with listings being removed because of old safety notices?Is there a concrete way to prove to eBay that the issue has long since been fixed by the manufacturer?Or is the only option really the (very time-consuming) route via eBay customer service or even through a court?I would appreciate any feedback or tips on how to proceed.Thank you very much and best regards

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