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Your eBay account, which violates our policy on counterfeit items, has been restricted.
Summary: claudia_mz reports that her eBay account was restricted because of allegedly counterfeit items, even though they bought the polo shirt as authentic while shopping at a well-known store. They are willing to do everything possible to prove its authenticity and are looking for advice on how to resolve the restriction. perfect-sally points out that the restriction will remain in place if no clear proof can be provided. claudia_mz is surprised by eBay’s approach and wonders how they can draw such conclusions without personal knowledge. voli-maus confirms that the items are genuine.
We hereby inform you that your eBay account has been restricted due to activity that violates our policy on counterfeits.
What happened?
Counterfeits or “fake items” are not allowed on eBay.
We removed this item to protect you and your buyers, because there is a high risk that it is infringing or not authentic. To make this decision we consider the details you provided about your item, and any reports we receive from brands.
I have appealed, but have from this policy.
Polo Ralph Lauren slim fit men's black
No invoice anymore this polo shirt was by me for my grandmother's funeral in Mainz at Peek & Clobenburg
Bought. I also mentioned that I am willing to do anything to prove the authenticity of the polo shirt!
Does anyone maybe still have an idea how I could solve the problem of the restrictive measures as quickly as possible?
I look forward to any reply!
Best regards
voli-maus
Mentor1 month agoHm, the shirts are all real, @claudia_mz
perfect-sally
Mentor1 month agoIf you can't provide valid and unambiguous proof, the restriction will remain in place.
claudia_mz
OP1 month agoWell, I'm willing to clear these accusations up, and what I’m wondering is how eBay even comes to simply assume this from afar? The employees don’t know me as a person at all.
They know neither what I do for a living nor what income and standard of living I have.
bootyooty
Mentor1 month agoSomeone probably reported the article @claudia_mz or the AI sorted it out on its own. By the way, I’d like to point out that you can’t just take photos from the internet for your own articles, keyword copyright.
Especially since every buyer also has a right to have the item photographed that will then actually be shipped.