Your eBay account is restricted... what to do? | Members help members

eazy_bay1 · 2026-06-01T07:06:06.877000Z

Dear friends, I currently have a problem with my eBay account and unfortunately I’m not getting anywhere. I canceled a purchase from a seller because he couldn’t send me proof that he actually owns the item. Since it was a very expensive item, the seller is based outside Europe, and he also had rather poor ratings, I ended up feeling it was too risky. From my point of view, the purchase was canceled and there is also no payment outstanding. Nevertheless, I’m now being shown: “Please complete payment for your purchases.” That’s exactly what I don’t understand, since the purchases were canceled. Since then, my eBay account has been restricted. I’ve already called support several times, but so far they haven’t really been able to help me. Every time I’m told that the case will be forwarded to the specialist department, but unfortunately nothing happens. One employee even said I should just buy an item using Buy It Now, and then the account would work again. I did that, but the restriction is still there. Has anyone here experienced something like this before, or maybe knows a direct email address or a better contact at eBay through which you can clarify a case like this?I would be really grateful for any help. Thank you very much!

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Your eBay account is restricted... what to do? | Members help members | eBay Germany