Your eBay account has been restricted – your next steps | Members help members

julihh · 2025-10-24T14:28:16.446000Z

I received this message even though I recently only sold a pair of used shoes and nothing else for a very long time. I am not a commercial seller and now my account has unfortunately been restricted. There is no way to contact eBay. I always state that I want a callback, but I never get a callback.Here is the email from eBay: we recently informed you about the requirements arising from the legal regulations on value added tax, and that you must identify yourself as a commercial seller. Since your eBay account has not yet been converted to a commercial account, we had to restrict your selling activities. If you had active listings, we ended them.What you need to do now:To have this restriction lifted again, you must now convert your eBay account to a commercial eBay account and provide your valid VAT identification number. Once this is complete, you can list items again within 24 hours.Go to My eBay to convert your account to a commercial eBay account under Account settings. Next to Account type select the Edit option and follow the next steps.You can enter your valid VAT identification number here: https://www.ebay.de/spr/vatAccount settings VAT IDImportant information:By switching to a commercial account, you confirm that you will comply with the applicable tax laws and other legal provisions for commercial sellers. More on the topic Converting a private eBay account to a commercial eBay account. If you have any questions, please contact us. We will be happy to help you.Thank you for your cooperation. We are glad that you are part of our community.Kind regardseBay Customer Service

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Your eBay account has been restricted – your next steps | Members help members | eBay Germany