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Invoices downloading
Summary: optio-cycle asked if eBay allows sellers to upload their own invoices or if eBay can generate invoices on their behalf using the seller's company details. perfect-sally clarified that eBay does not provide this service, and sellers are responsible for issuing their own invoices to customers, possibly via email, but not through eBay's messaging system as PDFs cannot be uploaded there.
Hi everyone,
Can we upload our own invoices to eBay so that they are automatically available to the customer for the corresponding order?
Alternatively, can eBay automatically generate invoices on our behalf, using our company details, VAT information, invoice number, etc., and provide them to the customer?
We mean invoices issued by us as the seller to the buyer, not invoices issued by eBay for eBay fees or services.
Is either option available directly through eBay Seller Hub, or would this require a third-party integration/API?
Thanks in advance!
perfect-sally
Mentor2 weeks agoHello @optio-cycle
eBay doesn't provide anything there; invoices for customers are solely the sellers' responsibility.
You can send the invoices to the buyers by email and use the anonymous email address.
Unfortunately, no PDF format can be uploaded in eBay messages, which would make the whole thing easier.
optio-cycle
OP2 weeks agoThanks for your reply!
Just to clarify, we are asking whether eBay can generate and provide invoices to buyers on behalf of us as the seller, using our company details, VAT information and ideally our company logo.
Does eBay only generate invoices/documents issued by eBay itself?
perfect-sally
Mentor2 weeks agoI understood correctly that invoices for buyers are meant.
No, only the sellers are responsible for that.
The invoices that eBay issues are only for the sellers regarding their fees and, if applicable, subscriptions.