Mistakenly marked as "payment received" | Members help members

pajaboe · 2026-03-28T22:05:21.728000Z

Hello,I accidentally marked a sold item as "payment received" even though the buyer had not yet paid. Now the buyer can no longer pay, and when I click on the "cancel purchase" function, it is shown to me as not possible. How can the buyer still pay for the item? How is it possible to complete the sale after all? I would also like to waive the shipping costs for the buyer after these inconveniences. What happens if I relist the item so that the buyer can buy it again as a Buy It Now offer - without me being able to "cancel purchase" for this item that has already been sold? Is the item then considered sold twice?Thank you very much.

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Mistakenly marked as "payment received" | Members help members | eBay Germany