Are you basically the **bleep** here as a seller? | Members help members

lucasbusch · 2026-02-07T00:14:37.139000Z

Hello community, apparently you have to step in here then. Or where can one still reach real employees here who aren’t an AI chatbot?!. The following issue: I sold a used item, the buyer (apparently not proficient in the German language, but at least smart enough to run a German business) is now buying this item and afterward complaining to me that it wasn’t new. No surprise; if he had looked at the item description as well as the photos, that would have been clear. So a return case was opened, and with this I now have 2 great options. 1. I accept, and have the item sent back to me at my expense2. I offer a partial refund and let the buyer keep the item. Why am I not able to involve eBay because of this? I clearly see myself in the right here and don’t see why I should now be left to cover all the costs. I am a private seller who excludes returns. The item was properly described, but if someone doesn’t read and/or understand that, it shouldn’t be to my disadvantage. eBay should take a look at that and not always decide in favor of the buyer! In general, I’m just fed up with this platform and will close my account once this action is over. Best regards

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Are you basically the **bleep** here as a seller? | Members help members | eBay Germany