I sold something in October that the buyer picked up himself a few days later. When he was there, I no longer had the pickup code in my head, which is why I didn’t verify it. Now he says he didn’t receive the item. What options do I have? eBay unfortunately isn’t really helpful and only says that I should issue a refund.The buyer is no longer responding to messages.

Hello @bru-1361, I’m happy to help you. I can see that your buyer was able to open a request for an item not received. However, this purchase is not covered by eBay Buyer Protection. The buyer did not open the case within the required time. For this reason, I have now closed the case in your favor. The buyer will receive no refund, and this case will not affect your service status. I’d also like to point out for the future that you scan your buyer’s pickup c...

Buyer opens case "Item not received" | Members help members

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Buyer opens case "Item not received" | Members help members | eBay Germany