Buyer claims to have not received the item in full | Members help members

nottemal · 2025-10-10T07:49:58.940000Z

Hello, I want to sell an extensive stamp collection in 4 albums. If this is now auctioned off, the buyer pays the amount and I then send it by insured shipping. After delivery, the buyer gets in touch and claims that, for example, the scope of the stamp collection is not as described or that he only received 3 albums. What happens now? Is there now a risk that the buyer's payment will be withheld, even though he actually received 4 albums?

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Buyer claims to have not received the item in full | Members help members | eBay Germany