Buyer claims the package did not arrive | Members help members

nielshandelt · 2025-12-17T06:55:32.546000Z

I sold an item and sent it as a bulk mail delivery. Now the buyer is writing to me almost every day saying that he has not received his item. Unfortunately, this has now taken on proportions that are no longer nice. Nobody wants to pay for shipping, but if you then send it with cheap shipping, they claim it never arrived - yes, I know there is no package tracking for letter post. But I can prove that it was handed in at the post office; I got a receipt. So far the buyer has not opened a case, but I expect it every day. What can I do about it??

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Buyer claims the package did not arrive | Members help members | eBay Germany