Buyer claims to have received a flat, empty, opened package. | Members help members

spider_1887 · 2025-10-14T10:40:02.041000Z

My "customer" claims that he received a completely flat and empty package and opened a case with the note "shipment not received"; in response, I can only provide the successful tracking information. I last asked him in the case to file a damage report with DHL.. Since I can't do that as the seller. How can I proceed here? Since either he is lying or the contents were removed during shipping.

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Buyer claims to have received a flat, empty, opened package. | Members help members | eBay Germany