Buyer claims I sold him a defective device | Members help members

fre-2260 · 2026-07-01T05:17:21.773707Z

A buyer bought a device from me that had been checked and was in perfect working condition. I should mention that, since I once had trouble with a buyer before, I mark my device in certain places and take a photo of it with the shipping label. A few days later, after the device had arrived with the buyer, he opened a case and claimed my device was defective and sent me a photo, but not of my device, rather presumably of his old device, and demanded his money back. I replied to him and also called eBay and explained that the buyer wants to return not my device, but his old device, and that I can prove this as well. And that I am not willing to accept this return, since I am a private seller and also do not want the old devices sent back by people, so that they can refurbish them at my expense. eBay withheld my money and now the buyer has written to me that he is sending the device back to me. Of course I will not accept it. I also do not know how it ends. Probably the buyer will get his way and I have to say, as a seller you have no protection at all from such eBay members.

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Buyer claims I sold him a defective device | Members help members | eBay Germany