Buyer claims I concealed a defect in new goods from him | Members help members

2988mike · 2025-09-03T05:27:06.506000Z

I sold him three new records and gave him a generous discount. I always get new records directly from record companies and dealers. To preserve and ensure the new condition, I do not open them for inspection. Now he claims that on one LP the sleeve was folded several times on the right side and that I hid this from him. If it is as he claims, it can only be a manufacturing defect.Of course, in the auction I noted "The sale is made excluding any warranty for material defects."But as I said, unpacking all new goods beforehand would reduce their new condition. So if it is a manufacturing defect, that surely isn't my fault, right?What do I do if he leaves me negative feedback?

Discussions

Buyer claims I concealed a defect in new goods from him | Members help members | eBay Germany