Hello everyone,I want to share my current experience with eBay here and hope for tips on how I can proceed. In part, I'm to blame myself, as I sent a €600 device to a new account with 0 ratings to Bulgaria ... I sold a Samsung Galaxy S25, absolutely new and in its original packaging. The buyer opened a case with “Item does not match the description,” but provided no evidence at all. In response, I submitted photos taken before shipping that clearly show that the item was in the condit...

Update: Got my money back from eBay Germany – but only after a lot of effortI wanted to give you a quick update on my case, as it might be helpful for other sellers.After the official case at eBay USA (because of international selling) was decided in the buyer's favor – meaning the buyer was allowed to keep the phone and got a full refund – I did two things:Filed a criminal complaint online: After just 2 days, I got a response from the police. They reviewed the case, recognized the obvious fraud...

Buyer gets their money back – phone not returned – what to do? | Members help members

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Buyer gets their money back – phone not returned – what to do? | Members help members | eBay Germany