Buyer orders as a parcel delivery even though he lives in a prefabricated apartment building | Members help members

*leni*home* · 2026-05-16T13:33:19.971000Z

Hello, I have a problem. A buyer ordered something from me as a merchandise shipment, with the clear note in the listing that uninsured shipping is at the buyer's own risk. Now, just a few days later, the buyer claimed that it never arrived and immediately reported the case to eBay and PayPal. I wasn't aware that this was even possible, to involve PayPal, even though I've been selling on eBay for years, since I would never offer PayPal myself. But now to the problem: as I found out, the address is in a prefabricated apartment block with many apartments, so secure delivery is not given at all; the shipment could easily have been stolen because it does not fit in the mailbox, and unfortunately the postal service often just leaves it there. I can only file a trace request on 17.5, which means it would still be active when PayPal decides, but it could be very helpful in clarifying the matter. I also wonder whether the buyer does not have some duty to cooperate when ordering insured at such an address. How am I, as a private seller, actually protected by eBay against such abuse???

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Buyer orders as a parcel delivery even though he lives in a prefabricated apartment building | Members help members | eBay Germany