Buyer cancels the purchase even though they have received the item. | Members help members

allesoder_20 · 2025-12-18T21:11:22.533000Z

Hello, I sold Pokémon cards for €230, fulfilled my obligations with the delivery, and the buyer wanted to handle the trade somewhere else. We then completed the purchase on another platform, and he wanted pictures of the back, and I even showed him the front of the packaging and he didn’t request pictures of the back of the packaging. And if someone says they are a collector and doesn’t request more information or pictures of the items, then that is actually their own fault. As soon as he had received the cards from me, without confirming the purchase first, he checked the cards and then requested to cancel the purchase because the cards were fake. I didn’t even know they were fake because they looked real to me, and I’m new to this area, and actually he should have checked the pictures he got from me properly beforehand. And now I’ve fulfilled my duty as a seller and so I actually have a right to the money he paid. What’s the best way to proceed now, or what can I do now? Should I confirm the refund or not?

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