Buyer declared item as not received | Members help members

xxknicklicht · 2026-05-15T09:45:29.279000Z

Hello,I’m having this situation for the first time. I sent a parcel that took a bit longer because it’s an island. It was delivered today, as I tracked the shipment in my DHL app. But the status on eBay is still unchanged. That means the status the buyer set doesn’t change. To change the shipping status, it only works by scanning. But since I have it in my app, I no longer have the receipt, and I suspect the buyer doesn’t want to change it, but then the price will be withheld 🙄 I’m honestly at a loss right now. I made a screenshot from the app. I can’t share it for data protection reasons

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Buyer declared item as not received | Members help members | eBay Germany