Hello,a buyer from Latvia is complaining about the condition of the goods received. He also already opened the original packaging and now wants a refund. Instead of clarifying this through eBay, he reported the case to PayPal. But since the payment processing went through eBay, I now have no way at all to comment on the case here.The item was completely new. That can also be seen in the listing photos. Now the original packaging has been opened by the buyer, and he claims the item is partly defe...

Hello @wegdamit2021, thank you very much for your post! As soon as your buyer opens a case with PayPal, it will be shown to you in your Seller Cockpit Pro under "Orders" and then under "Requests and disputes" as a payment dispute. That is not yet the case, however. If the case is actually opened by your buyer, you have the option to contest the dispute via eBay and upload your evidence. You can find here all further information. 🙂 Thanks for the tag, @p...

Buyer opens a case with PayPal, no way for me to respond | Members help members

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Buyer opens a case with PayPal, no way for me to respond | Members help members | eBay Germany