Buyer opens return - next day report, item allegedly never arrived | Members help members

gamesorder · 2026-05-06T18:30:58.872000Z

Good evening, everyone, an odd case, one we haven’t had before.Yesterday, a buyer opened a return with the reason “Didn’t like it” - both entered as the return reason and manually entered in the text field by the buyer.Today we received the email that the item never arrived. When asked whether it might be a misunderstanding, that was denied; when asked why a return was opened the day before, there was no answer - even after repeated follow-up questions. In the case of a misunderstanding, they could have written that, but they simply didn’t address it at all.Maybe the buyer only realized afterward that they would have to cover the return shipping costs themselves, so they wanted to change course now - just a guess.The goods were sent without tracking, so it looks like we won’t have any choice but to issue a refund. Still, the whole thing leaves a bad taste. Is there possibly another option besides leaving the field to the buyer? Anyone have an idea?Even without tracking, an opened return with a custom-entered text is certainly confirmation that the item arrived, but of course I also know the rules here 🙂I’m also not sure whether the buyer can report an item not received if they independently close the return they opened earlier.

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Buyer opens return - next day report, item allegedly never arrived | Members help members | eBay Germany