Buyer opens return with false reason | Members help members

jayjay.81 · 2026-04-14T10:39:54.431000Z

Hi everyone,a buyer of mine opened a return with the reason that the item was not as described. However, it is described correctly. The buyer is just annoyed that he didn’t read the description properly. I am a private seller and do not want to accept this return; that is also stated in my listing. As a gesture of goodwill, I also offered him a partial refund, but he declined it. Why can’t I decline this request? I find it more than confusing. I don’t see why I should now have to provide a return label as well, just because he didn’t read the description. On top of that, I offered the item with free shipping and now have to pay twice. I’m not an online shop 😞Can you help me somehow or give me a tip??? Best, Jay

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Buyer opens return with false reason | Members help members | eBay Germany