Buyer is demanding a refund... what do I need to do? | Members help members

jschubert01 · 2025-09-28T14:58:38.311000Z

I sold an item two weeks ago to a newly created account (created 2 days before buying the item and hadn’t bought anything else either)Now this person is messaging me after 2 weeks, saying they want their money back because the item apparently is broken.Now I’m not sure how I should respond. Will the money be refunded via eBay or do I have to send it directly back to the buyer? What happens to my item? Do I also have to refund the shipping costs?

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Buyer is demanding a refund... what do I need to do? | Members help members | eBay Germany