Buyer says they did not receive the item | Members help members

weltweit222 · 2026-05-27T09:32:39.543000Z

Dear community,my buyer says he did not receive the goods (insured shipping with Hermes) even though there is a delivery confirmation from Hermes. He claims that the company wasn’t even staffed on Saturday, so delivery couldn’t have taken place anyway. In principle, I believe him, and I can also imagine that the occasional Hermes delivery driver may be up to mischief. But now the buyer has opened a case regarding an item not received, and eBay is withholding the amount. Unfortunately, I can’t get any further with Hermes, because they are taking the position that the goods were delivered. I also can’t file an inquiry, since according to Hermes the goods were delivered, and of course the insurance doesn’t apply either, because the goods weren’t lost but delivered.....Do you have any idea how I can proceed? Or how I can contact eBay about this? Unfortunately, my problem doesn’t come up with the bot either....

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Buyer says they did not receive the item | Members help members | eBay Germany