Buyer gives bad rating for no reason

Question

The buyer gave a negative rating for shipping costs being too high and shipping time being too long. The description listed two alternative shipping options, and the buyer chose the more expensive one and paid immediately. And the long shipping time included a weekend and a public holiday. So I did not exceed the stated shipping time.I don't understand why you can't defend yourself against an unjustified negative rating except with the corresponding comment on the rating. I think that's so unfai...

bootyooty · Accepted Answer

You shouldn't offer uninsured shipping methods at all @2001andi  , since you don't have seller protection on eBay if you ship without a tracking number and proof of delivery. Any seller can use the portal to request review removals on eBay, including you. https://www.ebay.de/help/selling/selling-tools/portal-fr-verkuferanfragen?id=4996