Buyer leaves negative review without consultation | Members help members

amerasu_de · 2026-01-26T11:15:58.999000Z

Is it really true that as a private seller you can just be negatively rated like that?I sold a used item, tested as far as was privately possible for me. The buyer first rated me positively, then changed it to negative without any discussion, on the grounds that the battery does not last long enough (a photo of the device in working order was included with the rating).I then replied in the rating that everything worked for me exactly as described. I had already excluded returns in the description as well. eBay will not remove the rating, on the grounds that the buyer says it is broken. My question: As a private seller on eBay, are you really the **bleep** for the day and at the mercy of the buyers? If that is the case, I can no longer use eBay privately, because anyone can just write that the item is defective, or am I forced to sell working things as defective? I’m really disappointed that a rating with a "100% positive reviews" history for over 26 years is just gone like that. Maybe someone has a tip for what else I can try.

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Buyer leaves negative review without consultation | Members help members | eBay Germany