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Buyer received the item, but the money has already been refunded
Summary: ysoriginal describes a problem with a "item not received" case. A buyer in Cyprus received a refund even though the package arrived later. The case was closed, so it’s no longer possible to contact them again, and ysoriginal didn’t receive any payment for the shoes while fees were charged. ysoriginal is looking for advice on how to proceed in this situation.
Hello everyone,
I have a problem with a “item not received” case (order 07-14821-97668, case no. 5382854390). The buyer has already been fully refunded.
The package to the buyer, who lives in Cyprus, was on the way for a very long time. She wrote that the item had not arrived and opened a case. We dealt with the issue right away and found out that DHL has a delivery time of 14-20 business days for this region.
We asked the buyer to wait a little longer and submitted an appropriate statement in the case. However, the case was decided in her favor, the money was refunded, and the case was closed.
After 1-2 days, the tracking status updated, so the package had arrived. I asked the buyer whether the item was still relevant for her, and she replied “Yes.”
Now the case is closed, the shoes are with the customer, I have not received any money for this item, and I was charged all fees. A new contact attempt is not possible because the case is already closed.
How should I proceed in this situation?
