Buyer has received the item and a refund | Members help members

mats11111 · 2026-04-07T18:15:44.419000Z

Dear community,A while ago I sold an item and shipped it with DHL.Something went wrong with DHL, which is why the item never arrived. The buyer then requested a refund and got it approved by eBay.After several weeks, the item was finally delivered after all.Now I’m left without my item and without any money.The buyer is not responding to any messages, and eBay has already been informed several times, but nothing is happening (phone support keeps promising they’ll take care of it…)I’m desperate. What can I do?

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Buyer has received the item and a refund | Members help members | eBay Germany