Buyer provided the wrong name. Return package | Members help members

ralle1963 · 2026-05-07T08:04:26.260000Z

Hello community,I shipped a package, but the buyer had entered the name incorrectly.They were unable to pick up the package (the name did not match the ID.)The package was sent back to me. Since it is the customer's mistake, I don't want to pay upfront and buy a new shipping label. I suggested to the buyer that they create a shipping label and send it to me.Then I'll go through the trouble again and take it to DHL.Am I obliged to send the package upfront if the buyer doesn't go along with my suggestion?He is offering to reimburse me for the costs. But how? I don't want to just give out my bank details. Besides, the time involved is already too much for a €15 item! Do you have any other ideas? Since my renewed request asking whether he agrees to my suggestion, he hasn't responded anymore. Regards,

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Buyer provided the wrong name. Return package | Members help members | eBay Germany