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Buyer did not pick up the package from the parcel locker. Now the package has come back.
Summary: pewosch-20 describes a problem with a buyer who did not pick up a package from the parcel locker. After the item was paid for and shipped, the package was made available for pickup, but it was never collected and was eventually sent back to the sender. Since the case is considered closed on eBay, pewosch-20 sees no way to contact customer service and has not yet received any response from the buyer.
Hello.
I have the following problem.
I sold an item on 31/07/26. After another reminder, the buyer paid on 5/8/26.
Then on 6/8/26 I took the package straight to the parcel locker. So far, so good.
On 10/8/26 the package could not be delivered. It was then taken to the parcel locker for pickup.
It stayed there until 19/8/26. Since the storage period had expired, DHL initiated the return shipment.
I messaged the buyer but still haven’t gotten any response.
What can I do now? For eBay there is no case open. Since DHL says the package was delivered. Because it makes no difference where it was delivered.
Since there is no open case, I can’t even contact eBay, because they can only be contacted regarding open cases.
When I want to open the case, only 2 options appear, but neither has anything to do with this case.
The buyer was not available, so DHL left the package in the parcel locker.
perfect-sally
Mentor3 weeks agoIf you post this in other threads now too and even open another one, that’s not really helpful, neither for you nor for us.
You just got a reply in the other thread.