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Buyer received a refund, but didn’t send the item back
Summary: conundrum2003 reports that a return was never received, even though the buyer was refunded by eBay. The tracking number appears to be incorrect, and the case was closed by eBay despite the item not being received. turbotuentchen suggests contacting an eBay employee, while bootyooty points out that conundrum2003 has 45 days to appeal the decision.
Good day,
I have not received my buyer’s return shipment up to and including today. The tracking number given to me by EBAY is: 00340434317659651164. This shipment has not been sent since Friday, 19.9.2026. I reported a case to Ebay; it was simply closed by Ebay, even though the buyer knowingly provided a false tracking number back then. The false tracking number was delivered somewhere (maybe she sent cookies to her grandma?)
I informed Ebay that I have NOT received the shipment that was supposedly delivered. I’m also happy to provide an affidavit about this, but Ebay simply closed my case and issued the refund, even though it has been proven that NO return shipment took place!
Since the case was closed unfairly, I also can’t contact Ebay here. The stupid bot here is no help either.
Regards
bootyooty
Mentor3 days agoHi @conundrum2003 you have 45 days after the case is closed to appeal this decision.
https://www.ebay.de/help/selling/managing-returns-refunds/einspruch-gegen-ebayentscheidung-bei-rcknahme-oder-fehlendem-artikel-fr-verkufer?id=4369
conundrum2003
OP3 days agoHello, thanks, but that doesn't work. My order number has apparently been deleted from Ebay. This case was simply closed without addressing the fact that I demonstrably did not receive the item.
turbotuentchen
Mentor4 days ago · EditedHello @conundrum2003
write to the eBay bot that you want a "call back" or "speak to an employee", if necessary type it in multiple times......an eBay employee should take a closer look at the shipment history