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Buyer did not pick up the shipment from the post office, not responding to messages
Hello,
I have a case that I can't find on the help pages: The buyer has paid, I sent the package off, and yesterday it came back - he didn't pick up the parcel from the post office within the deadline. I sent him a message, but he isn't responding. Should/can I reverse the purchase now?
Regards
A. St.
2 comments
perfect-sally
Mentor1 month agoWas the buyer notified at all that they can pick up the parcel and where?
There are 2 options:
Cancel the purchase with the reason that something is wrong with the address and refund the full amount.
Refund via the purchase details, “send refund,” and deduct the shipping costs. To what extent that then causes problems with the buyer is unknown, and I also don’t know whether they could possibly leave negative feedback then.
achim_62
OP1 month agoAt least the package has the DHL label on it because of the expired storage period; of course I don't know whether he ever got the notification card, but he also didn't complain that the parcel wasn't arriving. I think I'll give him a few more days and then try to cancel the purchase via a refund (I don't want to refund the postage, because I did have those costs.)